If you have made an order and have been sent the wrong products you can, if it is within 14 days, return the products without any problems or questions asked. This applies to all the products in one given order or individual items. Damaged goods however, cannot be returned. Please return your unwanted items to the following address:

Universal Edition AG
Webshop
Forsthausgasse 9
1200 Wien
Austria

Once we have received the unwanted goods, one of our staff members will immediately contact you and discuss the next steps regarding your repayment.

Unfortunately, it is not possible to track the delivery of your order, because we do not receive a tracking number from our partners who deal with the delivery of our online products. If your goods have not arrived within the delivery time indicated by us, we would ask you to contact us using the “Information about my Order” form and we will quickly organize another delivery.

If your goods have not arrived within the delivery time indicated by us, we would ask you to contact us using the “Information about my Order” form and we will quickly organize another delivery.

We are happy to offer the following delivery options for your order:

Germany
Standard Post - 1–3 days - EUR 3,00

Europa
Economy Airmail - 6–10 days - EUR 9,95
Express Airmail - 3–6 days - EUR 14,95

World (i.e. outside Europe)*
Economy Airmail - 10–15 days - EUR 14,95
Standard Airmail - 5–10 days - EUR 19,95

* While we send your music as quickly as possible (usually by the next day), we unfortunately do not have any influence on the time it takes your music to reach you. The further you are away from our warehouse in Germany, the longer your music will take to reach you. From experience, that can take a couple of weeks to the USA and three or even four to Asia and South America.

There is a link in the order confirmation that you received which you can use to download the file after completing your order. If you have set up a customer account with Universal Edition, the file is also in "My Account" under "My PDF downloads".

Sorry to hear that your order has been damaged in transit. Please inform us using the contact form “Damaged Delivery” and we can organise a replacement to be sent immediately.

Sorry to hear that there has been an error in processing your order. Please inform us using the contact form "Incorrect Delivery" and we will send a replacement immediately.

You can pay for your order in our shop by credit card, PayPal or by direct transfer. We accept credit cards Visa, MasterCard, American Express, JCB and Diners Club. The debit to your credit card account is carried out on the completion of your purchase.

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We will gladly send you a new, randomly generated password which you can then change when you are in the process of making an order. Here you can request a new password.

Unfortunately, an order by phone or fax is not possible. We would ask you to please make your order online in our webshop. If you have any questions about our titles or the ordering process, we can help you. Please contact us via the Contact Form and we will come straight back to you.

In this case, we would ask you to contact us via the contact form "Feedback or complaint about a product". We will then contact you about this as soon as possible.